Terms of Service

Sonosfera ("we", "us", "our") provides licensed music streaming for background and class playback in commercial venues including salons, cafes, retail stores, hotels, and offices. These Terms of Service ("Terms") govern your access to and use of the Sonosfera platform, website, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business to these Terms.

How Our Music Is Created

Sonosfera tracks are original music created with AI-assisted composition tools under our creative direction. Sonosfera owns 100% of every track, with full commercial rights. Our team provides the creative vision, mood direction, genre selection, and curatorial oversight that shapes every track in our catalogue. In accordance with the EU AI Act (Article 50, effective 2 August 2026) and emerging transparency standards, we disclose that our music production process involves AI tools as part of the creative workflow.

Your Commercial License

Sonosfera supplies its catalogue directly. We hold the commercial rights required to provide it for business background playback and for playback in instructor-led classes and sessions. We hold all rights in it, and we do not license it through any collecting society or register it with one: the Sonosfera catalogue is not represented by PPL PRS or any other collective management organisation. This applies to Sonosfera catalogue playback on an active plan only; music you play from outside sources is not covered. Your active subscription grants you a non-exclusive, non-transferable, revocable licence to stream our music at the business location(s) on your plan, both as background music and during instructor-led classes and sessions. Your subscription is your licence: you do not need a PPL PRS licence, or the equivalent licence from your local collecting society, to play Sonosfera music under an active plan. This means:

• No major-label repertoire is used in the Sonosfera catalogue
• Catalogue access is managed by Sonosfera rather than external playlist providers
• No collecting-society royalties are included in, or payable through, your Sonosfera subscription — we do not collect or pass on PPL, PRS, GEMA, GVL, SACEM, SIAE, SGAE, BUMA/STEMRA, ASCAP, BMI, or SESAC royalties for Sonosfera catalogue playback
• Your subscription licenses Sonosfera music at the locations on your plan. Music from any other source (radio, TV, other streaming services, live performers, or your own files) is outside it and needs its own licence (see Section 9)
• Stable, predictable pricing with no surprise royalty costs

What You Are Licensed to Do

With an active subscription, you may:

• Stream and play music at your licensed business location(s) as background music
• Play music during instructor-led classes and sessions held at your licensed business location(s), for example Pilates, yoga, and fitness classes
• Record social media content at your venue with our music playing
• Livestream from your venue with Sonosfera music in the background
• Use our music at events held at your licensed venue
• Feature our music in advertisements and promotions for your business

What You May NOT Do

• Download, copy, or extract music files from the Service
• Redistribute, resell, sublicense, or commercially exploit the music outside your licensed venue(s)
• Use music at locations not covered by your subscription plan
• Share your login credentials with others or allow third-party access
• Use music after your subscription ends or is terminated
• Use the music in any unlawful, defamatory, or misleading manner
• Reverse-engineer, decompile, or attempt to extract the source code of the Service

Composition and rights

Tracks in our catalogue are original music owned by Sonosfera. Creative direction, curation, and quality control are part of our production process. Details of the process and required disclosures are available on our Legal page.

One Account, Covered Zones and Locations

• Monthly plan: one covered zone by default
• Annual plan: one covered zone by default, billed yearly
• Multi-year plan (2 or 3 years): one covered zone by default, on a committed term — see Section 4 for how commitment and cancellation work
• Enterprise setup: for multiple locations, procurement needs, or four-plus zones

A zone is one independent stream, such as a reception area, treatment room, studio floor, bar, dining room, or lobby. Using the Service at locations or zones beyond your paid cover constitutes a breach of these Terms.

Device Management

Each covered zone permits 1 active streaming device at a time. You may switch devices, but when you log in on a new device, your previous device will be automatically logged out. Attempts to circumvent this restriction may result in account suspension.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@trysonosfera.com if you suspect unauthorised access.

Billing

• Subscriptions are billed monthly, annually, or for a committed multi-year term via Stripe, our third-party payment processor
• By subscribing, you authorise Stripe to charge your chosen payment method on a recurring basis
• Taxes, VAT, GST, or local sales tax are shown at checkout where required
• Stripe's terms of service apply to payment processing: stripe.com/legal

Auto-Renewal

Monthly and annual subscriptions will automatically renew at the end of each billing period unless you cancel before the renewal date. Multi-year plans do not auto-renew: they run to the end of the committed term. We will notify you of any price changes at least 30 days before they take effect.

Failed Payments

If a payment fails, we will attempt to charge your payment method up to 3 times over 7 days. If all attempts fail, your access will be suspended until payment is resolved. We may also notify you by email.

Cancellation

On monthly and annual plans, you may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, your access continues until the end of the current paid billing period. No further charges will be made after cancellation.

Multi-Year & Committed Plans

Multi-year plans include a 14-day money-back window from payment: cancel within 14 days of paying and we will refund the payment in full. After 14 days the plan is a committed term — it cannot be cancelled early, any remaining payments continue to the end of the term, your access runs to the end of the term, and cancellation takes effect at the end of the committed term. You can stop using the service at any time, but this does not end the commitment. For exceptional cases, contact support and we will help with any changes.

Refunds

Refunds are governed by our Refund Policy. We honour the 14-day statutory cooling-off period under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) where applicable. Full details are set out in our Privacy Policy.

As a B2B service, if we process personal data on your behalf (e.g., employee data linked to your account), we act as a data processor and you remain the data controller. We will enter into a Data Processing Agreement (DPA) upon request, in compliance with GDPR Article 28.

All content on the Sonosfera platform, including but not limited to the music catalogue, software, website design, logos, and trademarks, is the property of Sonosfera. Sonosfera owns 100% of every track in its catalogue, with full commercial rights. Your subscription grants you a limited licence to stream music as described in Section 2. No ownership of intellectual property is transferred to you.

The Sonosfera name, logo, and brand marks are trademarks of Sonosfera. You may not use our trademarks without prior written consent, except to factually reference your use of our Service.

We strive for 99.9% uptime but do not guarantee uninterrupted service. The Service is provided "as is" and "as available". Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

If service is interrupted, check your internet connection first, then contact us. We will respond to all service disruption reports promptly.

To the fullest extent permitted by applicable law:

• Sonosfera shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Our total liability for any claim arising from these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for any losses resulting from circumstances beyond our reasonable control (force majeure), including internet outages, natural disasters, or third-party service failures

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Your subscription is your licence

Your active subscription licenses Sonosfera music at the locations on your plan — as background music and during instructor-led classes and sessions, as described in Section 2. You do not need a PPL PRS licence, or the equivalent licence from your local collecting society, to play Sonosfera music under an active plan. We hold all rights in the Sonosfera catalogue, and it is not represented by, or licensed through, PPL PRS or any other collective management organisation. Music from any other source (radio, TV, other streaming services, live performers, or your own files) is outside your Sonosfera licence and needs its own licence, which is yours to arrange. Nothing on this site or in these Terms is legal advice.

We do not pay collecting-society fees

Sonosfera does not pay, cover, reimburse, or settle fees or charges on your behalf. If a collecting society — for example GEMA, GVL, PRS, PPL, SACEM, SGAE, SIAE, BUMA/STEMRA, or any equivalent body in your territory — determines that fees, charges, levies, fines, or penalties are owing by your business, those amounts remain your responsibility in full. This applies whether or not the determination relates to Sonosfera catalogue playback.

What we warrant

We warrant that we hold the necessary rights to the Sonosfera catalogue and to licence it to you for commercial playback at the locations on your plan, as background music and during instructor-led classes and sessions, as described in Section 2. That warranty concerns our catalogue only. It is not a warranty about music you play from other sources, and it is not an indemnity.

What we will do if a society contacts you

If a collecting society, inspector, or similar body contacts you about Sonosfera catalogue playback at your premises, forward it to us at hello@trysonosfera.com. While your plan is active, we will:

• Contact that society directly and set out our position on the Sonosfera catalogue — what we own, and why no collecting society represents it
• Provide documentation evidencing the source and ownership of the Sonosfera music you are playing
• Support you through the process and answer that society's questions about our catalogue

What we will not do

• We do not indemnify you against, or defend you from, claims brought against you by any third party
• We do not conduct, fund, or participate in litigation, court proceedings, tribunal proceedings, or arbitration on your behalf
• We do not pay any fee, charge, levy, fine, penalty, settlement, or legal cost assessed against or incurred by you
• We cannot assist in respect of music you play from sources other than the Sonosfera catalogue — radio, consumer streaming apps, DJs, live performance, uploaded files, or third-party playlists remain entirely your responsibility

Your commitment to us

You agree to indemnify and hold Sonosfera harmless from any claims, damages, or expenses arising from your misuse of the Service, breach of these Terms, or use of the music outside the scope of your licence.

You may cancel your subscription and close your account at any time; on committed multi-year plans, cancellation takes effect at the end of the committed term (see Section 4). We may suspend or terminate your account if you:

• Violate these Terms of Service
• Use the Service fraudulently or for unlawful purposes
• Circumvent device or location restrictions
• Fail to pay subscription fees after reasonable notice

Upon termination, your licence to stream music ceases immediately. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or an in-app notification. Your continued use of the Service after changes take effect constitutes acceptance. If you disagree with any changes, you may cancel your subscription before the changes take effect.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For EU customers, nothing in these Terms affects your statutory rights under applicable consumer protection laws. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For questions about these Terms, contact us at: hello@trysonosfera.com