Refund Policy

We want you to be satisfied with Sonosfera. If for any reason you are not happy with your subscription, we offer a fair and transparent refund process in line with UK consumer protection law, the UK Consumer Contracts Regulations 2013, and the EU Consumer Rights Directive. All payments are processed securely via Stripe, our third-party payment processor.

There is no charge during your free trial period. You can cancel at any time before the trial ends and you will not be billed. No payment details are required to start a no-card trial, and a no-card trial does not automatically convert into a paid plan. Paid access starts only after you choose a plan and complete Stripe checkout. If a card-backed trial is offered in future, checkout will show renewal terms before payment.

• 14-day cooling-off period from your first payment, in accordance with the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. You are entitled to a full refund if requested within this period. You can request this yourself from your billing page while the window is open: it cancels your membership and refunds your first payment in full, and your access ends.
• Digital content acknowledgement: By using the Service during the cooling-off period, you acknowledge that you have accessed digital content and agree that this may affect your right to a full refund under certain circumstances. However, we honour the full 14-day cooling-off refund regardless of usage.
• No partial month refunds after the 14-day cooling-off period. Your subscription will remain active until the end of the current billing cycle.
• Cancel anytime to stop future charges. After the 14-day window, cancelling takes effect at the end of your current billing period — you keep access until then, and you won't be charged again.

• 14-day cooling-off period from your purchase date. Full refund available within this window. You can request it yourself from your billing page while the window is open: it cancels your membership and refunds your payment in full, and your access ends.
• No refunds after the 14-day cooling-off period. After the window, you turn off renewal instead of cancelling mid-term: your plan stays active until the end of the paid billing period, you won't be charged again, and unused time is not refundable.
• Refunds processed within 5–10 business days via Stripe back to your original payment method.

• Paid upfront in a single payment. A multi-year plan is charged once, in full, for the whole term — there are no monthly instalments or further charges during the term.
• 14-day money-back window from your payment. If you cancel a multi-year plan within 14 days of paying, we refund that upfront payment in full and your access ends. You can request this yourself from your billing page while the window is open.
• After 14 days, the plan is a committed term. A multi-year plan is a commitment for the full term: it cannot be cancelled early, the upfront payment is non-refundable, and unused time is not refundable. Your access runs to the end of the committed term.
• You can stop using the service at any time, but this does not end the commitment or entitle you to a refund.
• Exceptional cases: contact support at hello@trysonosfera.com and we will help with any changes.

Monthly and annual subscriptions auto-renew unless cancelled. You can cancel a monthly or annual subscription at any time via:

• Your account settings within the Sonosfera dashboard
• Emailing us at hello@trysonosfera.com

Upon cancellation, you retain access until the end of your current billing period. No further charges will be made. We will confirm cancellation by email.

Multi-year plans do not auto-renew: they run to the end of the committed term, and cancellation takes effect at the end of that term (see Section 5).

We will notify you of any price changes at least 30 days in advance. If you do not wish to continue at the new price, you may cancel before the change takes effect.

If you are a monthly, annual, or multi-year member inside your 14-day window, the quickest way is to request it yourself from your billing page: your membership cancels and your payment is refunded in full straight away. For anything outside the window, or if you would rather we handle it, email us at hello@trysonosfera.com with the following details:

• Your account email address
• Subscription plan (monthly, annual, or multi-year)
• Date of purchase or most recent payment
• Reason for refund request (optional, but helps us improve)

We aim to respond to all refund requests within 2 business days. Approved refunds are processed via Stripe within 5–10 business days. The exact timing depends on your bank or card issuer.

Sonosfera Studio custom music orders follow a staged approval process rather than the standard subscription policy above.

• We start with a 5-track sample. This is the review stage used to confirm the creative direction before the full library is produced.
• Full refund before full production begins. If you decide the sample is not the right fit for your brand, tell us before we start the remainder of the order and we will refund the Studio order in full.
• No refund after full-library production starts. Once you approve the sample and we begin generating or delivering the rest of the custom library, the order becomes non-refundable because the digital content is being created specifically for your business.
• No refund after full-library delivery. Once the approved full set has been delivered, the Studio order is complete and cannot be refunded.

Refunds will not be issued in the following cases:

• Violation of our Terms of Service
• Fraudulent activity or abuse of the refund process
• Account terminated due to misuse or breach of terms

Nothing in this Refund Policy affects your statutory rights under the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or applicable EU consumer protection legislation. If you are an EU customer, you may also use the European Commission's Online Dispute Resolution platform.